Shipping policy

Thank you for shopping with Retech. We aim to deliver your refurbished tech quickly, safely, and transparently. Please review our shipping policy below.

Processing Time

All orders are carefully prepared and dispatched within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.

During peak periods or high order volumes, processing times may be slightly extended. If there is any significant delay, our team will contact you promptly via email.

Shipping Rates & Delivery Times

Shipping costs are calculated automatically and displayed at checkout before you complete your purchase.

Estimated delivery times may vary depending on your location and the courier service selected. While we strive for timely delivery, occasional delays may occur due to factors outside our control.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.
Tracking details typically become active within 24 hours of dispatch.

Customs, Duties & Taxes

Retech is not responsible for any customs duties, import taxes, or additional charges that may apply to your order. These fees, if applicable, are the responsibility of the customer.

Lost or Damaged Shipments

Retech is not liable for items lost or damaged in transit by the courier. If your order arrives damaged, please contact the shipping carrier immediately and notify our support team so we can assist you with the claim process.